Shipping policy

Last updated: September 29, 2026

360LCDDisplay ships commercial display products, components, and related equipment to customers in many countries and regions worldwide. Shipping methods, costs, and delivery times vary depending on the product, destination, order size, and fulfillment location.

1. Shipping Destinations

We support shipping to many major markets in North America, Europe, Asia, Oceania, the Middle East, South America, and other regions.

If your destination is not available at checkout, please contact us at info@360lcddisplay.com. We may be able to provide a custom shipping quotation.

2. Fulfillment Locations

Orders may be fulfilled from China, Hong Kong, or other local or third-party fulfillment locations depending on product availability, destination, logistics arrangements, and inventory allocation.

Orders containing multiple products may be shipped separately or from different fulfillment locations.

3. Shipping Charges

Shipping charges depend on factors including:

  • Destination country or region
  • Product weight and dimensions
  • Order quantity
  • Shipping method
  • Remote-area or special-handling requirements

Where shipping charges can be calculated automatically, they will be displayed at checkout.

For oversized products, large commercial displays, customized products, wholesale orders, or project shipments, shipping costs may be quoted separately.

If free shipping is offered for a specific product, promotion, or destination, the applicable conditions will be displayed on the product page, at checkout, or otherwise communicated before purchase.

4. Shipping Methods

Depending on the product and destination, available shipping methods may include:

  • Standard parcel shipping
  • International express services
  • Air freight
  • Sea freight
  • Truck or local freight services
  • Other project-specific logistics arrangements

We may select an appropriate carrier or logistics method based on the size, value, destination, and characteristics of the shipment.

5. Order Processing Time

Most standard in-stock orders are normally processed within 1–3 business days after payment and order confirmation.

Customized, made-to-order, large-format, project, or temporarily out-of-stock products may require additional production or preparation time.

Where applicable, the estimated lead time will be shown on the product page, quotation, proforma invoice, order confirmation, or communicated separately.

6. Estimated Delivery Time

Delivery times depend on the selected shipping method, fulfillment location, destination, customs clearance, and product size.

Typical delivery estimates may include:

  • Local or regional delivery: approximately 3–7 business days
  • International express: approximately 3–10 business days
  • Standard international shipping: approximately 7–20 business days
  • Air freight: according to destination and freight arrangement
  • Sea freight: according to destination, sailing schedule, and customs clearance

Delivery times are estimates only and are not guaranteed unless specifically agreed in writing.

7. Tracking Information

Where tracking is available, tracking information will normally be provided after the shipment has been dispatched.

For freight or project shipments, tracking or logistics information may be provided separately by our sales or logistics team.

8. Customs Duties, Taxes, and Import Charges

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, clearance fees, or other charges imposed by the destination country or local authorities.

Unless specifically stated otherwise at checkout or agreed in writing, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

9. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, recipient name, phone number, company information where required, and any other information necessary for delivery.

If you discover an error in your shipping information, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

Additional shipping, redelivery, return, or storage costs caused by incorrect or incomplete shipping information may be the customer's responsibility.

10. Delivery Inspection

For large displays, fragile products, or freight shipments, we recommend inspecting the outer packaging before accepting delivery where practical.

If there is visible shipping damage, please photograph the packaging and product and contact us as soon as possible.

Please retain the original packaging and shipping materials while a damage claim is being reviewed.

11. Lost, Damaged, or Delayed Shipments

If a shipment appears to be lost, significantly delayed, or arrives damaged, please contact us at info@360lcddisplay.com.

We may request order information, tracking details, photographs, videos, packaging images, or other evidence necessary to investigate the shipment with the carrier.

Delivery may be affected by circumstances outside our reasonable control, including customs inspections, carrier disruptions, weather, public holidays, transportation restrictions, strikes, regulatory requirements, or other unforeseen events.

12. Business, Wholesale, and Project Shipments

Large-volume, wholesale, customized, commercial display, or project orders may be subject to separately agreed logistics terms.

These terms may include shipping method, freight cost, delivery schedule, destination port, customs responsibilities, insurance, and applicable Incoterms.

Such terms may be stated in a quotation, proforma invoice, purchase order, contract, or other written agreement.

Where separate written shipping terms apply, those terms will take precedence over this general Shipping Policy.

13. Returns

Return eligibility, return shipping responsibilities, refunds, exchanges, defective products, and incorrect products are governed by our Refund & Return Policy.

Most eligible products may be returned within 60 days after delivery, subject to the conditions and exclusions stated in that policy.

14. Contact Us

If you have questions about shipping, freight, customs, delivery, or project logistics, please contact us:

360LCDDisplay
Operating Entity: HUAKE OPTOELECTRONICS (ASIA) CO., LIMITED
Email: info@360lcddisplay.com
Phone: +86-135-7079-3700

Address:
RM 03, 10/F, Witty Commercial Building,
1A-1L Tung Choi Street,
Mong Kok, Kowloon,
Hong Kong